Finland: customer satisfaction of Sokos Hotels 2014-2016

This statistic displays the results of customer satisfaction survey of Sokos Hotels in Finland from 2014 to 2016. The survey scale ranges from 1 being the worst to 5 being the best. During the period under survey, customer satisfaction remained approximately the same, amounting to 4.26 in 2016. Sokos Hotels is a Finnish hotel chain, with hotels in Finland, Tallinn, and St. Petersburg. Sokos Hotels is a member of the Finnish retail and service cooperative organization S Group.

Customer satisfaction of Sokos Hotels in Finland from 2014 to 2016 (on a scale of 1 (worst) to 5 (best))

Characteristic	Customer satisfaction rating on a scale of 1 to 5
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Release date

2018

More information

Region

Finland

Survey time period

2014 to 2016

Supplementary notes

The source adds the following information: "Customer satisfaction is measured annually by means of an electronic survey conducted by Taloustutkimus. It is sent annually to approximately 30,000 customers. The survey scale ranges from 1 to 5."

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