eServices

Revenue in the eServices market is projected to reach US$96.98bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 3.96%, resulting in a projected market volume of US$113.30bn by 2028.
The Online Gambling market is expected to show a revenue growth of 9.0% in 2025.0.
The Online Education market has a projected market volume of US$62.56bn in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$339.00 in 2024.
In the Online Education market, the number of users is expected to amount to 709.1m users by 2028.
User penetration in the Online Education market will be at 12.9% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Asia is experiencing rapid growth and development, driven by changing customer preferences, emerging trends, and local special circumstances.

Customer preferences: Asian customers are increasingly embracing eServices due to their convenience, efficiency, and cost-effectiveness. With the rapid expansion of internet connectivity and smartphone penetration in the region, customers are seeking digital solutions for various services such as e-commerce, online banking, food delivery, ride-hailing, and digital entertainment. The younger generation, in particular, is driving the demand for eServices, as they are more tech-savvy and value the convenience of accessing services anytime, anywhere.

Trends in the market: One of the key trends in the eServices market in Asia is the rise of super apps. Super apps are platforms that offer multiple services within a single application, allowing customers to access various eServices seamlessly. These apps provide a wide range of services, including transportation, food delivery, online shopping, financial services, and entertainment. By offering a one-stop solution for customers' needs, super apps have gained popularity and are becoming an integral part of the digital ecosystem in Asia. Another significant trend is the increasing adoption of mobile payment solutions. As cashless transactions gain traction in Asia, mobile payment platforms such as Alipay, WeChat Pay, and GrabPay are becoming widely used. These platforms provide secure and convenient payment options, enabling customers to make transactions easily and quickly. The integration of mobile payment solutions with various eServices has further accelerated the growth of the eServices market in Asia.

Local special circumstances: Asia is a diverse region with unique cultural, social, and economic characteristics that influence the development of the eServices market. For example, in countries like China and India, where the population is large and geographically dispersed, eServices offer a way to overcome logistical challenges and reach customers in remote areas. Additionally, the high population density in many Asian cities creates a demand for on-demand services such as ride-hailing and food delivery. Furthermore, the presence of dominant local players in the eServices market has shaped the landscape in Asia. For instance, companies like Alibaba, Tencent, and Gojek have established themselves as market leaders in their respective countries and have expanded their services across the region. These local players understand the unique needs and preferences of Asian customers and have tailored their offerings accordingly, giving them a competitive advantage over international competitors.

Underlying macroeconomic factors: The eServices market in Asia is also influenced by underlying macroeconomic factors. The region's robust economic growth, rising disposable incomes, and expanding middle class have contributed to the increasing demand for eServices. As more people gain access to smartphones and the internet, they are seeking digital solutions for their daily needs, driving the growth of the eServices market. Moreover, government initiatives and policies promoting digitalization and e-commerce have played a significant role in the development of the eServices market in Asia. Governments across the region are investing in digital infrastructure, promoting digital literacy, and implementing regulations to support the growth of the digital economy. These efforts have created a favorable environment for eServices providers and have encouraged innovation and competition in the market. In conclusion, the eServices market in Asia is thriving due to changing customer preferences, emerging trends, local special circumstances, and underlying macroeconomic factors. As technology continues to advance and digital adoption increases, the eServices market in Asia is expected to further expand and evolve, offering new opportunities for businesses and improving the overall customer experience.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.