Japanese consumers were unlikely to share poor experiences they had with a product or service, according to a survey conducted in 2023. While 55 percent of respondents did not tell anyone about dissatisfying experiences with a company, family and friends were the most likely to hear about the feedback among those who tended to share it.
Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023
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Other statistics that may interest you Customer satisfaction in Japan
Overview
5
- Premium Statistic Number of online complaints and bad reviews in Japan 2023, by industry
- Premium Statistic Number of online complaints per company in Japan 2023, by industry
- Premium Statistic Main reasons for discontinuing product or service use in Japan 2023
- Premium Statistic Main factors improving company's image and buyer intention Japan 2023
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Customer experience
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- Premium Statistic Consumer actions after bad experience in Japan 2024
Customer service
5
- Premium Statistic Leading industries in which customer support is important Japan 2023
- Premium Statistic Consumer experience with company's FAQ pages in Japan 2023
- Premium Statistic Leading reasons why consumers call customer service in Japan 2023
- Premium Statistic Main method of contacting customer support in Japan 2023
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Satisfaction index
6
- Premium Statistic Satisfaction rate with recent customer experience in Japan Q3 2023, by industry
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Loyalty marketing
5
- Premium Statistic Most recommended industries among consumers in Japan Q3 2023
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- Premium Statistic Loyalty program market size in Japan FY 2014-2027
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Consumer troubles
5
- Premium Statistic Number of consumer affair consultations in Japan FY 2013-2022
- Premium Statistic Consumer affair consultations distribution in Japan FY 2022, by client's age
- Premium Statistic Number of consumer affair consultations in Japan FY 2022, by retail channel
- Premium Statistic Number of consumer consultations on overseas purchases in Japan FY 2018-2022
- Premium Statistic Common customer troubles in Japan 2023
Further Content: You might find this interesting as well
Qualtrics. (March 4, 2024). Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. "Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023." Chart. March 4, 2024. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. (2024). Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023. Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. "Forms of Consumer Feedback after Having a Bad Experience in Japan as of The 3rd Quarter of 2023." Statista, Statista Inc., 4 Mar 2024, https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics, Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 Statista, https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/ (last visited June 10, 2024)
Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 [Graph], Qualtrics, March 4, 2024. [Online]. Available: https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/